“One-to-one Pebble support is no longer available” and “any Pebble currently out in the wild is no longer covered by or eligible for warranty exchange.” This means, no matter when you purchased or received your Pebble device, you are on your own—and if your device dies, you’re simply out a device. Any warranty you might have been promised from Pebble directly is void. (If you didn’t purchase from Pebble, but from a site like Amazon, you may still be able to return the product for cash or store credit.) You can also expect to see zero software support (or updates) going forward, despite Fitbit’s acquisition.
If you took part in Pebble’s recent Kickstarter, which launched on May 24 and raked in nearly 12.8 million dollars, and you have not received your product, then you are, again, screwed. As of today Pebble will no longer be shipping devices. Pebble 2 backers who haven’t received a device won’t receive one. The Time 2, Core, and Time Round, originally intended to ship last month and later scheduled to ship in January 2017, are completely canceled.
Pebble as a company no longer exists so therefore their agreements, promises, etc are also null and void. But, if Fitbit had any interest in converting millions of Pebble Fans over to its product, it has thrown that completely away.
FitBit basically told a million people that it won’t honor warranties, offer refunds and not deliver on the promises made by a company it acquired. The real story here is that FitBit is treating Pebble’s customers like they don’t exist and like it doesn’t need their business.
If you’re a FitBit or Pebble Customer, you should start looking at another Smart Watch maker because these companies obviously don’t want your money.