I hope someone at Hertz Corporate sees this. I’m a Five Star Gold Member and rent 10 cars a year on average each for 1 week. I’ve rented cars in 3 countries and at 5 different airports. I decided to use some of the points accrued in 2014 to rent a car at MHT in NH. It was a Full-Size vehicle for 1 week @ $384 which the fee was waived with my points. I get 1-class car upgrades for free so they put me into a Nissan Maxima. Since there were 3 of us driving half-way across the country, I asked if there was anything larger available.
“There’s two SUVs that are $150 more per week and we’re running a special so it would be 50% off”
The first was a Jeep Compass and the other was a Mercedes Benz GL450 4-Matic. Since we were going to drive to Chicago into a snow-storm, I opted for the larger Mercedes but after a lot of deliberation not for the upgrade fee but because of the extra gas we would use. Maxima got 23MPG and Benz got 19MPG average. I went with the Benz.
I returned the car last night and my receipt says “Vehicle Upgrade $90 a day, $540″
With tax, my total rental cost is $765 after the only discount which is the $384 for using my points. Without that discount, this would have been an $1149 rental.
I called Hertz billing line today and was on hold for 30 minutes. Someone picks up, I explain my situation, “Hold Please” and I wait for 5 minutes. She never comes back and I get an automated notice on the line that my call is being transferred. After 20 rings, a voicemail for MHT’s office comes on that they’re unavailable and I should leave a message.
Message has been left, I’ve been very friendly so far but I will not continue using Hertz if they do not honor the verbal quote I received at time of pickup. I’m forwarding this to Hertz Email support and they can reach out to me to settle this issue.
The service I’ve received so far is incredibly sub-par considering the nearly $6,000 I’ve spent this year on Hertz Rentals.