{"id":8355,"date":"2020-09-18T15:37:02","date_gmt":"2020-09-18T19:37:02","guid":{"rendered":"https:\/\/adamchandler.me\/blog\/?p=8355"},"modified":"2020-09-18T15:37:02","modified_gmt":"2020-09-18T19:37:02","slug":"rant-gopros-hero-9-bundle-price-and-gopros-flawed-subscription-software","status":"publish","type":"post","link":"https:\/\/adamchandler.me\/blog\/2020\/09\/18\/rant-gopros-hero-9-bundle-price-and-gopros-flawed-subscription-software\/","title":{"rendered":"Rant: GoPro&#8217;s Hero 9 Bundle Price and GoPro&#8217;s Flawed Subscription Software"},"content":{"rendered":"<div class='__iawmlf-post-loop-links' style='display:none;' data-iawmlf-post-links='[{&quot;id&quot;:1318,&quot;href&quot;:&quot;http:\\\/\\\/i.imgur.com\\\/qazfBh3.jpeg&quot;,&quot;archived_href&quot;:&quot;&quot;,&quot;redirect_href&quot;:&quot;https:\\\/\\\/i.imgur.com\\\/qazfBh3.jpeg&quot;,&quot;checks&quot;:[],&quot;broken&quot;:false,&quot;last_checked&quot;:null,&quot;process&quot;:&quot;done&quot;},{&quot;id&quot;:1319,&quot;href&quot;:&quot;https:\\\/\\\/gopro.com\\\/en\\\/us\\\/legal\\\/subscription-camera-bundle&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20250122234943\\\/https:\\\/\\\/gopro.com\\\/en\\\/us\\\/legal\\\/subscription-camera-bundle&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[{&quot;date&quot;:&quot;2025-11-03 19:56:06&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-11-12 10:07:02&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-11-26 05:46:19&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-12-03 19:59:54&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-12-09 12:46:51&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-12-19 21:25:06&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2025-12-27 20:58:26&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-01-01 08:08:03&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-01-07 19:24:41&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-01-13 01:43:43&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-01-30 10:54:04&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-02-21 19:54:01&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-05 11:32:51&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-27 12:56:37&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-04-11 17:57:38&quot;,&quot;http_code&quot;:200}],&quot;broken&quot;:false,&quot;last_checked&quot;:{&quot;date&quot;:&quot;2026-04-11 17:57:38&quot;,&quot;http_code&quot;:200},&quot;process&quot;:&quot;done&quot;}]'><\/div>\n<p>On 9\/16, I purchased a GoPro Hero 9 Black via GoPro.com. My receipt: <a href=\"http:\/\/i.imgur.com\/qazfBh3.jpeg\" rel=\"nofollow noopener\" target=\"_blank\">http:\/\/i.imgur.com\/qazfBh3.jpeg<\/a><\/p>\n<p>I logged in to GoPro.com after my order shipped and cancelled my GoPro Subscription. The reason is like every other subscription service (let&#8217;s use Spotify as an example), when you cancel, you still enjoy the service you pre-paid for for the term but GoPro&#8217;s CMS seems technically broken in that when you &#8220;cancel&#8221; you don&#8217;t get the full term you paid for through 9\/16\/2021, the service was instantly cancelled and the $49.99 Subscription to GoPro cancelled along with it. So I paid for something but now I don&#8217;t get to reap the benefits.<br \/>I phoned GoPro this afternoon now that my device has arrived. Here&#8217;s what I know from my 1 hour phone call with them:<\/p>\n<ul>\n<li>We cannot restore your subscription<\/li>\n<li>You cannot purchase GoPro Subscription unless you register with a new email address<\/li>\n<li>In a few days, your credit card will be charged the full $450 because, as a part of the terms of the sale you cannot cancel the free subscription or you will pay the full price if you cancel at any time during the free year<\/li>\n<li>The only way to not be charged $450 is to return this GoPro to us (full refund \/ return) and place an order for a new Hero 9 Black under the promotion<\/li>\n<li>However, I&#8217;ll need to order a GoPro under a new email address (I&#8217;ve had this email with GoPro since the Hero 4 so I&#8217;d like to keep it and not change it) because we cannot attach a subscription to your existing account at this time.<\/li>\n<li>I am free to re-subscribe to GoPro Subscription for $49.99 but I&#8217;ll still get charged the full amount of the camera in the next few days.<\/li>\n<li>I actually wanted to use the GoPro Subscription for the full 12 months and then decide if I felt like renewing but I didn&#8217;t want to be caught off guard.<\/li>\n<\/ul>\n<p>Here are the Terms &amp; Conditions of the Bundle: <a href=\"https:\/\/gopro.com\/en\/us\/legal\/subscription-camera-bundle\" rel=\"nofollow noopener\" target=\"_blank\">https:\/\/gopro.com\/en\/us\/legal\/subscription-camera-bundle<\/a> and this relevant section:<\/p>\n<blockquote>\n<p>In the event that you cancel your subscription before the end of the initial year term but keep your camera, and in so doing, fall below the threshold for eligibility for this offer, we will reduce any applicable refund owed to you by the full retail price of the camera and reserve the right to charge your payment method for any remaining balance owed to GoPro.<\/p>\n<\/blockquote>\n<p>Seems like I&#8217;m screwed. GoPro&#8217;s support is telling me to wait until I&#8217;m charged the full $450 before I call to setup a return.<\/p>\n<p>So I can&#8217;t use the camera (since they won&#8217;t take it back with any use marks on it) and I won&#8217;t be able to use the new GoPro for 2-3 weeks since I&#8217;ll have to return this one, get refunded and purchase a new one.<\/p>\n<p>I&#8217;d like to keep the camera, not be charged $150 and restore my subscription to the service with auto-renew turned off.<\/p>\n<p>&#8212;-<\/p>\n<p>I\u2019ve posted this to GoPro\u2019s Reddit since there\u2019s no other way to get help &#8211; https:\/\/www.reddit.com\/r\/gopro\/comments\/ivcu93\/can_someone_help_gopro_subscription_issues_and\/\u00a0<\/p>\n<p>The camera costs $450 but if you pay $49.99 for a year subscription to their service, they\u2019ll sell you the camera for $299 which saves you $100 total. I did what I always do, log in and cancel because that\u2019s how you disable auto-renew. I asked GoPro how long I had to keep the service before they would not bill me the full price for the camera \u201cone year\u201d yeah but it renews for $49.99 in one year \u201ccorrect\u201d When can I cancel then? \u201cIn one year\u201d.<\/p>\n<p>So GoPro gives you $100 off a camera but collects $100 from you in 2 years of subscriptions before you\u2019re able to cancel? That\u2019s why it\u2019s discounted and I regret even saving the money up front. Dealing with this has cost me more than $100 of my time.<\/p>\n","protected":false},"excerpt":{"rendered":"On 9\/16, I purchased a GoPro Hero 9 Black via GoPro.com. My receipt: http:\/\/i.imgur.com\/qazfBh3.jpeg I logged in to&hellip;\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"apple_news_api_created_at":"2020-09-18T19:37:17Z","apple_news_api_id":"96a52029-bd1a-44f6-a56d-aea49d7303fb","apple_news_api_modified_at":"2020-09-18T19:37:17Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/AlqUgKb0aRPalba6knXMD-w","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_custom_appearance":"","csco_disable_excerpt_posts_layout":false,"csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[14],"tags":[],"class_list":{"0":"post-8355","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-rants","7":"cs-entry","8":"cs-video-wrap"},"apple_news_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pb3IC4-2aL","jetpack-related-posts":[{"id":6934,"url":"https:\/\/adamchandler.me\/blog\/2017\/07\/21\/linked-gopro-comparison-table-april-2017\/","url_meta":{"origin":8355,"position":0},"title":"Linked: &#8220;GoPro: Comparison Table (April 2017)&#8221;","author":"Adam Chandler","date":"July 21, 2017","format":false,"excerpt":"via Bestipedia: Here\u2019s a table with every GoPro (since 2014) and their key features, listed for comparison. Prices are taken live from Amazon.com using their API. I was trying to wrap my head around GoPro\u2019s current line-up and this was the best source. I hope they keep the page updated\u2026","rel":"","context":"In &quot;Linked&quot;","block_context":{"text":"Linked","link":"https:\/\/adamchandler.me\/blog\/category\/linked\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":6378,"url":"https:\/\/adamchandler.me\/blog\/2016\/11\/22\/linked-gopro-hero5-black\/","url_meta":{"origin":8355,"position":1},"title":"Linked: &#8220;GoPro HERO5 Black&#8221;","author":"Adam Chandler","date":"November 22, 2016","format":false,"excerpt":"via Abe Kislevitz: The HERO5 touts new EIS software that helps reduce the small jitter or shake you\u2019re used to seeing from typical GoPro footage. Basically the camera knows where it is in space at all times while you\u2019re recording. It\u2019ll use those tiny location changes to warp, rotate, and\u2026","rel":"","context":"In &quot;Linked&quot;","block_context":{"text":"Linked","link":"https:\/\/adamchandler.me\/blog\/category\/linked\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4264,"url":"https:\/\/adamchandler.me\/blog\/2014\/10\/07\/technology-unpacking-the-gopro-hero4-black-edition\/","url_meta":{"origin":8355,"position":2},"title":"Technology: Unpacking the GoPro Hero4 Black Edition","author":"Adam Chandler","date":"October 7, 2014","format":false,"excerpt":"I\u2019ve been eyeing GoPro cameras for a very long time. I finally bit the bullet and grabbed one. It\u2019s very unlikely we\u2019ll see this kind of technology in any mobile phone for a very long time\u2026same with tablets. I think GoPro has the best quality video and photos and software\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/adamchandler.me\/blog\/category\/technology\/"},"img":{"alt_text":"GoPro Hero4 Black Edition Unboxing","src":"https:\/\/i0.wp.com\/farm4.staticflickr.com\/3931\/15440912706_43ca211d2e_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":4806,"url":"https:\/\/adamchandler.me\/blog\/2015\/07\/16\/video-from-my-drives-around-cramant-and-epernay-france-gopro-hero-4k\/","url_meta":{"origin":8355,"position":3},"title":"Video from my drives around Cramant and Epernay France &#8211; GoPro Hero 4K","author":"Adam Chandler","date":"July 16, 2015","format":false,"excerpt":"During the driving I did over 3 days in the Champagne region of France, I took 2 hours of video on my GoPro Hero Black in 4K resolution. It took a while to get around to editing these but asking anyone to watch 2 hours of driving might be a\u2026","rel":"","context":"In &quot;Travel&quot;","block_context":{"text":"Travel","link":"https:\/\/adamchandler.me\/blog\/category\/travel\/"},"img":{"alt_text":"","src":"https:\/\/i0.wp.com\/farm8.staticflickr.com\/7673\/17199432748_51a216bbbb_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/farm8.staticflickr.com\/7673\/17199432748_51a216bbbb_z.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/farm8.staticflickr.com\/7673\/17199432748_51a216bbbb_z.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5102,"url":"https:\/\/adamchandler.me\/blog\/2015\/09\/30\/how-itunes-behaves-once-apple-music-is-cancelled\/","url_meta":{"origin":8355,"position":4},"title":"How iTunes Behaves Once Apple Music is Cancelled","author":"Adam Chandler","date":"September 30, 2015","format":false,"excerpt":"The songs I added to my library while my Apple Music Subscription was active are in my library but I\u2019m unable to play them. That\u2019s a pretty smart message. The thing is, I have two different file types in my library from Apple Music tracks: AAC Audio File Apple Music\u2026","rel":"","context":"In &quot;Technology&quot;","block_context":{"text":"Technology","link":"https:\/\/adamchandler.me\/blog\/category\/technology\/"},"img":{"alt_text":"Apple Music Cancelled Errors","src":"https:\/\/i0.wp.com\/farm1.staticflickr.com\/590\/21225297343_3c3bda3a05_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/farm1.staticflickr.com\/590\/21225297343_3c3bda3a05_z.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/farm1.staticflickr.com\/590\/21225297343_3c3bda3a05_z.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":5645,"url":"https:\/\/adamchandler.me\/blog\/2016\/03\/31\/linked-tomtoms-bandit-camera-beats-gopro-with-software\/","url_meta":{"origin":8355,"position":5},"title":"Linked: &#8220;TomTom\u2019s Bandit camera beats GoPro with software&#8221;","author":"Adam Chandler","date":"March 31, 2016","format":false,"excerpt":"via The Verge: I cobbled together the compilation video above, for example, in just a few minutes using the Bandit app on my iPhone. I chose the g-force overlay for obvious reasons, but I could also show my location on the mountain trail, elevation, speed, and more. TomTom also makes\u2026","rel":"","context":"In &quot;Linked&quot;","block_context":{"text":"Linked","link":"https:\/\/adamchandler.me\/blog\/category\/linked\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]}],"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/8355","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/comments?post=8355"}],"version-history":[{"count":0,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/8355\/revisions"}],"wp:attachment":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/media?parent=8355"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/categories?post=8355"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/tags?post=8355"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}