{"id":7111,"date":"2017-09-20T14:39:42","date_gmt":"2017-09-20T14:39:42","guid":{"rendered":"https:\/\/adamchandler.me\/blog\/?p=7111"},"modified":"2017-09-20T14:39:42","modified_gmt":"2017-09-20T14:39:42","slug":"kind-bars-walnuts-companies-still-suck-at-social-media","status":"publish","type":"post","link":"https:\/\/adamchandler.me\/blog\/2017\/09\/20\/kind-bars-walnuts-companies-still-suck-at-social-media\/","title":{"rendered":"KIND Bars &#038; Walnuts, Companies Still Suck at Social Media!"},"content":{"rendered":"<div class='__iawmlf-post-loop-links' style='display:none;' data-iawmlf-post-links='[{&quot;id&quot;:2568,&quot;href&quot;:&quot;https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/36533938773&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20251104003548\\\/https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/36533938773&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[{&quot;date&quot;:&quot;2026-01-09 13:21:05&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-01-20 04:29:38&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-04 00:31:02&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-13 17:47:10&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-17 20:47:51&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-04-02 11:44:25&quot;,&quot;http_code&quot;:200}],&quot;broken&quot;:false,&quot;last_checked&quot;:{&quot;date&quot;:&quot;2026-04-02 11:44:25&quot;,&quot;http_code&quot;:200},&quot;process&quot;:&quot;done&quot;},{&quot;id&quot;:2569,&quot;href&quot;:&quot;https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/36508197374&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20251104003549\\\/https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/36508197374&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[{&quot;date&quot;:&quot;2026-01-09 13:21:04&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-03-04 08:06:21&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-04-02 11:44:23&quot;,&quot;http_code&quot;:200}],&quot;broken&quot;:false,&quot;last_checked&quot;:{&quot;date&quot;:&quot;2026-04-02 11:44:23&quot;,&quot;http_code&quot;:200},&quot;process&quot;:&quot;done&quot;},{&quot;id&quot;:2570,&quot;href&quot;:&quot;https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37203427771&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20251104003535\\\/https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37203427771&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[{&quot;date&quot;:&quot;2026-01-09 13:21:05&quot;,&quot;http_code&quot;:200}],&quot;broken&quot;:false,&quot;last_checked&quot;:{&quot;date&quot;:&quot;2026-01-09 13:21:05&quot;,&quot;http_code&quot;:200},&quot;process&quot;:&quot;done&quot;},{&quot;id&quot;:2571,&quot;href&quot;:&quot;https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37346652625&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20251104011025\\\/https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37346652625&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[],&quot;broken&quot;:false,&quot;last_checked&quot;:null,&quot;process&quot;:&quot;done&quot;},{&quot;id&quot;:2572,&quot;href&quot;:&quot;https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37346652705&quot;,&quot;archived_href&quot;:&quot;http:\\\/\\\/web-wp.archive.org\\\/web\\\/20251104011112\\\/https:\\\/\\\/www.flickr.com\\\/photos\\\/adamjackson\\\/37346652705&quot;,&quot;redirect_href&quot;:&quot;&quot;,&quot;checks&quot;:[{&quot;date&quot;:&quot;2026-01-09 13:21:07&quot;,&quot;http_code&quot;:200},{&quot;date&quot;:&quot;2026-02-18 15:45:38&quot;,&quot;http_code&quot;:200}],&quot;broken&quot;:false,&quot;last_checked&quot;:{&quot;date&quot;:&quot;2026-02-18 15:45:38&quot;,&quot;http_code&quot;:200},&quot;process&quot;:&quot;done&quot;}]'><\/div>\n<p>I received an email this morning from Amazon indicating there was an issue with a recent order and to reach out to KIND Bars directly. I receive this email a dozen times as I keep these bars on hand at the house for a quick breakfast:<\/p>\n<p><a title=\"View &#039;Amazon and Kind Bars + Walnuts&#039; on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/36533938773\" rel=\"nofollow noopener\" target=\"_blank\"><img  loading=\"lazy\"  decoding=\"async\"  style=\"display: block; margin-left: auto; margin-right: auto;\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"Amazon and Kind Bars + Walnuts\"  width=\"640\"  height=\"241\"  border=\"0\"  class=\" pk-lazyload\"  data-pk-sizes=\"auto\"  data-pk-src=\"https:\/\/farm5.staticflickr.com\/4337\/36533938773_fd3c5ba9af_z.jpg\" ><\/a><\/p>\n<p>I forwarded the email to Kind and asked for clarification. No receipt that they received my email or response 3 hours later. Naturally, I went to Twitter where all of the news happens and I see Kind tweeting this:<\/p>\n<p><a title=\"View &#039;Kind Bars Walnuts&#039; on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/36508197374\" rel=\"nofollow noopener\" target=\"_blank\"><img  loading=\"lazy\"  decoding=\"async\"  style=\"display: block; margin-left: auto; margin-right: auto;\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"Kind Bars Walnuts\"  width=\"522\"  height=\"640\"  border=\"0\"  class=\" pk-lazyload\"  data-pk-sizes=\"auto\"  data-pk-src=\"https:\/\/farm5.staticflickr.com\/4387\/36508197374_b7627c029b_z.jpg\" ><\/a><\/p>\n<p>Nothing about the recall other than asking people to follow them so they can DM them privately. Here are the replies:<\/p>\n<p><a title=\"View &#039;Kind Bars Walnuts&#039; on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/37203427771\" rel=\"nofollow noopener\" target=\"_blank\"><img  loading=\"lazy\"  decoding=\"async\"  style=\"display: block; margin-left: auto; margin-right: auto;\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"Kind Bars Walnuts\"  width=\"607\"  height=\"640\"  border=\"0\"  class=\" pk-lazyload\"  data-pk-sizes=\"auto\"  data-pk-src=\"https:\/\/farm5.staticflickr.com\/4437\/37203427771_0628c1a244_z.jpg\" ><\/a><\/p>\n<p>and on Facebook, no post at all except a lot of visitor posts asking for clarification without a single response from KIND:<\/p>\n<p><a title=\"View &#039;Kind Bars Walnuts&#039; on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/37346652625\" rel=\"nofollow noopener\" target=\"_blank\"><img  loading=\"lazy\"  decoding=\"async\"  style=\"display: block; margin-left: auto; margin-right: auto;\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"Kind Bars Walnuts\"  width=\"299\"  height=\"640\"  border=\"0\"  class=\" pk-lazyload\"  data-pk-sizes=\"auto\"  data-pk-src=\"https:\/\/farm5.staticflickr.com\/4339\/37346652625_b85cb78e62_z.jpg\" ><\/a><\/p>\n<p>Luckily, someone took a screenshot of the KIND DM: via\u00a0https:\/\/twitter.com\/rebeccadiann<\/p>\n<p><a title=\"View &#039;Kind Bars Walnuts&#039; on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/37346652705\" rel=\"nofollow noopener\" target=\"_blank\"><img  loading=\"lazy\"  decoding=\"async\"  style=\"display: block; margin-left: auto; margin-right: auto;\"  src=\"data:image\/png;base64,iVBORw0KGgoAAAANSUhEUgAAAAEAAAABAQMAAAAl21bKAAAAA1BMVEUAAP+KeNJXAAAAAXRSTlMAQObYZgAAAAlwSFlzAAAOxAAADsQBlSsOGwAAAApJREFUCNdjYAAAAAIAAeIhvDMAAAAASUVORK5CYII=\"  alt=\"Kind Bars Walnuts\"  width=\"354\"  height=\"640\"  border=\"0\"  class=\" pk-lazyload\"  data-pk-sizes=\"auto\"  data-pk-src=\"https:\/\/farm5.staticflickr.com\/4394\/37346652705_786d99883e_z.jpg\" ><\/a><\/p>\n<p>\u2014\u2014<\/p>\n<p>Kind has a legitimate allergen concern with their products and Amazon did the right thing to inform customers of this. KIND\u2019s response is to tell everyone 1 at a time privately about this issue instead of making a post to their social media accounts.\u00a0<\/p>\n<p>This is quite possibly one of the crappiest modern examples of social media failures I\u2019ve seen. One customer is on a current tirade about having a kid in the hospital and KIND is still replying to her asking her to follow so they can DM them. Wow.<\/p>\n","protected":false},"excerpt":{"rendered":"I received an email this morning from Amazon indicating there was an issue with a recent order and&hellip;\n","protected":false},"author":2,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"jetpack_post_was_ever_published":false,"apple_news_api_created_at":"2017-09-20T14:39:56Z","apple_news_api_id":"2e94e57b-441d-4729-9501-3257469d06f6","apple_news_api_modified_at":"2017-09-20T14:39:59Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/ALpTle0QdRymVATJXRp0G9g","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_custom_appearance":"","csco_disable_excerpt_posts_layout":false,"csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2}},"categories":[16],"tags":[],"class_list":{"0":"post-7111","1":"post","2":"type-post","3":"status-publish","4":"format-standard","6":"category-social-media","7":"cs-entry","8":"cs-video-wrap"},"apple_news_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pb3IC4-1QH","jetpack-related-posts":[{"id":1046,"url":"https:\/\/adamchandler.me\/blog\/2010\/10\/12\/we-met-on-yelp\/","url_meta":{"origin":7111,"position":0},"title":"\u2605 We Met on Yelp&#8230;","author":"Adam Chandler","date":"October 12, 2010","format":false,"excerpt":"We met via Yelp\u2019s Talk section from a post I made in Columbus Ohio asking, \u201cwhat fun things are there to do in Columbus on a Monday night?\u201d Our email thread went back and forth all weekend. We met at my hotel at 6PM sharp in downtown Columbus as planned.\u2026","rel":"","context":"In &quot;Motivational&quot;","block_context":{"text":"Motivational","link":"https:\/\/adamchandler.me\/blog\/category\/motivational\/"},"img":{"alt_text":"Here comes the sun","src":"https:\/\/i0.wp.com\/farm5.static.flickr.com\/4023\/4503114920_dd5f756801.jpg?resize=350%2C200","width":350,"height":200},"classes":[]},{"id":411,"url":"https:\/\/adamchandler.me\/blog\/2009\/06\/30\/youre-ignoring-my-email\/","url_meta":{"origin":7111,"position":1},"title":"\u2605 You&#8217;re Ignoring My Email","author":"Adam Chandler","date":"June 30, 2009","format":false,"excerpt":"*If you found this blog post via a link in my email signature, welcome. This is for those of you who don't think it's worth your time to respond to my emails* Some people say they're too busy and others say they forgot and others say that my email just\u2026","rel":"","context":"In &quot;Rants&quot;","block_context":{"text":"Rants","link":"https:\/\/adamchandler.me\/blog\/category\/rants\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":7990,"url":"https:\/\/adamchandler.me\/blog\/2019\/04\/25\/linked-mybike-my-altrider-crash-bars-review-for-the-bmw-moa\/","url_meta":{"origin":7111,"position":2},"title":"Linked\/MyBike: My AltRider Crash Bars Review for the BMW MOA","author":"Adam Chandler","date":"April 25, 2019","format":false,"excerpt":"BMWMOA.org: Last year, I had a crash on pavement that totaled my bike simply because the slide into a guardrail bent my lower right foot peg mount, which is a part of the frame. 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I started working out and running more, I took a few thousand photos and finally\u2026","rel":"","context":"In &quot;Life&quot;","block_context":{"text":"Life","link":"https:\/\/adamchandler.me\/blog\/category\/life\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":3971,"url":"https:\/\/adamchandler.me\/blog\/2013\/09\/23\/an-update-on-my-social-media-retirement\/","url_meta":{"origin":7111,"position":5},"title":"\u2605 An update on my social media retirement","author":"Adam Chandler","date":"September 23, 2013","format":false,"excerpt":"A few months ago, I quit social media\u2026kind of. It's easy to just say 'quit' than explain exactly how my usage is currently but some people think I'm still very active. The unfortunate thing is that I am social for work. 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