I hope someone at Hertz Corporate sees this. I\u2019m a Five Star Gold Member and rent 10 cars a year on average each for 1 week. I\u2019ve rented cars in 3 countries and at 5 different airports. I decided to use some of the points accrued in 2014 to rent a car at MHT in NH. It was a Full-Size vehicle for 1 week @ $384 which the fee was waived with my points. I get 1-class car upgrades for free so they put me into a Nissan Maxima. Since there were 3 of us driving half-way across the country, I asked if there was anything larger available.<\/p>\n
\u201cThere\u2019s two SUVs that are $150 more per week and we\u2019re running a special so it would be 50% off”<\/p>\n
The first was a Jeep Compass and the other was a Mercedes Benz GL450 4-Matic. Since we were going to drive to Chicago into a snow-storm, I opted for the larger Mercedes but after a lot of deliberation not for the upgrade fee but because of the extra gas we would use. Maxima got 23MPG and Benz got 19MPG average. I went with the Benz.<\/p>\n
I returned the car last night and my receipt says \u201cVehicle Upgrade $90 a day, $540″<\/strong><\/p>\n With tax, my total rental cost is $765 after\u00a0the only discount which is\u00a0the $384 for using my points. Without that discount, this would have been an $1149 rental.<\/p>\n I called Hertz billing line today and was on hold for 30 minutes. Someone picks up, I explain my situation, \u201cHold Please\u201d and I wait for 5 minutes. She never comes back and I get an automated notice on the line that my call is being transferred. After 20 rings, a voicemail for MHT\u2019s office comes on that they\u2019re unavailable and I should leave a message.<\/p>\n Message has been left, I\u2019ve been very friendly so far but I will not continue using Hertz if they do not honor the verbal quote I received at time of pickup. I\u2019m forwarding this to Hertz Email support and they can reach out to me to settle this issue.<\/p>\n The service I’ve received so far is incredibly sub-par considering the nearly $6,000 I’ve spent this year on Hertz Rentals.<\/p>\n","protected":false},"excerpt":{"rendered":"I hope someone at Hertz Corporate sees this. I\u2019m a Five Star Gold Member and rent 10 cars…\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"apple_news_api_created_at":"2016-08-31T00:24:36Z","apple_news_api_id":"3083bdd6-89c2-406c-b712-7c1e004dc398","apple_news_api_modified_at":"2016-08-31T00:24:36Z","apple_news_api_revision":"AAAAAAAAAAD\/\/\/\/\/\/\/\/\/\/w==","apple_news_api_share_url":"https:\/\/apple.news\/AMIO91onCQGy3EnweAE3DmA","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_custom_appearance":"","csco_disable_excerpt_posts_layout":false,"csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"_jetpack_feature_clip_id":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[14],"tags":[],"class_list":["post-4357","post","type-post","status-publish","format-standard","category-rants","cs-entry","cs-video-wrap"],"apple_news_notices":[],"jetpack_publicize_connections":[],"jetpack_featured_media_url":"","jetpack_shortlink":"https:\/\/wp.me\/pb3IC4-18h","jetpack-related-posts":[{"id":5659,"url":"https:\/\/adamchandler.me\/blog\/2016\/04\/12\/linked-lyft-and-gm-partner-on-express-drive-a-rental-service-that-paves-the-way-for-autonomous-cars\/","url_meta":{"origin":4357,"position":0},"title":"Linked: “Lyft and GM partner on Express Drive, a rental service that paves the way for autonomous cars”","author":"Adam Chandler","date":"April 12, 2016","format":false,"excerpt":"via TC: Lyft and GM believe that Express Drive will help the pair lay the infrastructure for fleets of self-driving cars down the road. But one of the more immediate aims of Express Drive is simply to put more Lyft vehicles on the streets today. This is genius stuff. If\u2026","rel":"","context":"In "Linked"","block_context":{"text":"Linked","link":"https:\/\/adamchandler.me\/blog\/category\/linked\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":4339,"url":"https:\/\/adamchandler.me\/blog\/2014\/11\/17\/photo-post-belgium-november-2014\/","url_meta":{"origin":4357,"position":1},"title":"Photo Post: Belgium, November 2014","author":"Adam Chandler","date":"November 17, 2014","format":false,"excerpt":"For the past 4 years, I\u2019ve been to Belgium twice a year. It\u2019s a wonderful country to visit. The amount of photos I take drops every time I visit but there was still a lot to capture. 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Very excited to return to Belgium even if it\u2019s only for 5 days and then I\u2019ll be off to Poland for the first time. Always amazed that I have a\u2026","rel":"","context":"In "Travel"","block_context":{"text":"Travel","link":"https:\/\/adamchandler.me\/blog\/category\/travel\/"},"img":{"alt_text":"Screen Shot 2014 10 10 at 9 33 37 AM","src":"https:\/\/i0.wp.com\/adam-jackson.net\/beer\/wp-content\/uploads\/2014\/10\/Screen-Shot-2014-10-10-at-9.33.37-AM.png?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/adam-jackson.net\/beer\/wp-content\/uploads\/2014\/10\/Screen-Shot-2014-10-10-at-9.33.37-AM.png?resize=350%2C200 1x, https:\/\/i0.wp.com\/adam-jackson.net\/beer\/wp-content\/uploads\/2014\/10\/Screen-Shot-2014-10-10-at-9.33.37-AM.png?resize=525%2C300 1.5x"},"classes":[]},{"id":3939,"url":"https:\/\/adamchandler.me\/blog\/2013\/04\/14\/i-bought-a-car-feeling-like-an-adult\/","url_meta":{"origin":4357,"position":3},"title":"\u2605 I bought a car. Feeling like an adult.","author":"Adam Chandler","date":"April 14, 2013","format":false,"excerpt":"Two years ago today, I wrote this blog post. It was an overall update where the weather had warmed up and I was blogging by the river. I miss that little gazebo by the river. It was so relaxing. In that post, I wrote this: Next week, I\u2019m picking up\u2026","rel":"","context":"In "My Car"","block_context":{"text":"My Car","link":"https:\/\/adamchandler.me\/blog\/category\/my-car\/"},"img":{"alt_text":"2013 Volkwagen Golf R (w\/ Comfort & Nav Package)","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8260\/8649433987_e1afa169e5_z.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8260\/8649433987_e1afa169e5_z.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/farm9.staticflickr.com\/8260\/8649433987_e1afa169e5_z.jpg?resize=525%2C300 1.5x"},"classes":[]},{"id":5296,"url":"https:\/\/adamchandler.me\/blog\/2015\/12\/22\/cars-mk7-volkswagen-gti-versus-golf-r-what-to-buy\/","url_meta":{"origin":4357,"position":4},"title":"Cars: MK7 Volkswagen GTI versus Golf R (What to Buy?)","author":"Adam Chandler","date":"December 22, 2015","format":false,"excerpt":"There have been a lot of people lately asking this question. I guess enough Golf R inventory has arrived with initial demand satisfied that average buyers are walking up to a dealer and seeing both cars available. I keep seeing people ask for advice and, like this thread on Reddit,\u2026","rel":"","context":"In "My Car"","block_context":{"text":"My Car","link":"https:\/\/adamchandler.me\/blog\/category\/my-car\/"},"img":{"alt_text":"","src":"","width":0,"height":0},"classes":[]},{"id":1259,"url":"https:\/\/adamchandler.me\/blog\/2010\/12\/12\/taking-care-of-my-transportation\/","url_meta":{"origin":4357,"position":5},"title":"\u2605 Taking Care of My Transportation","author":"Adam Chandler","date":"December 12, 2010","format":false,"excerpt":"On September 3rd, the day I arrived in New Hampshire, I met a guy via a newspaper ad (Craigslist isn't really used here) and test drove his '95 Nissan Maxima. I hadn't owned a car since May 2008 upon moving to San Francisco and that was a '92 Toyota Camry.\u2026","rel":"","context":"In "Ideas"","block_context":{"text":"Ideas","link":"https:\/\/adamchandler.me\/blog\/category\/ideas\/"},"img":{"alt_text":"Low-Rider Cadillac - San Francisco","src":"https:\/\/i0.wp.com\/farm3.static.flickr.com\/2701\/4539982862_56787fa38d_z.jpg?resize=350%2C200","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/farm3.static.flickr.com\/2701\/4539982862_56787fa38d_z.jpg?resize=350%2C200 1x, https:\/\/i0.wp.com\/farm3.static.flickr.com\/2701\/4539982862_56787fa38d_z.jpg?resize=525%2C300 1.5x"},"classes":[]}],"jetpack_likes_enabled":true,"jetpack_sharing_enabled":true,"_links":{"self":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/4357","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/comments?post=4357"}],"version-history":[{"count":0,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/4357\/revisions"}],"wp:attachment":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/media?parent=4357"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/categories?post=4357"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/tags?post=4357"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}