{"id":4195,"date":"2014-08-08T17:08:57","date_gmt":"2014-08-08T17:08:57","guid":{"rendered":"http:\/\/adam-jackson.net\/blog\/?p=4195"},"modified":"2015-06-30T20:25:31","modified_gmt":"2015-06-30T20:25:31","slug":"customer-service-four-barrel-coffee-roasters","status":"publish","type":"post","link":"https:\/\/adamchandler.me\/blog\/2014\/08\/08\/customer-service-four-barrel-coffee-roasters\/","title":{"rendered":"Customer Service: Four Barrel Coffee Roasters"},"content":{"rendered":"<p><a title=\"View 'Four Barrel Customer Service' on Flickr.com\" href=\"https:\/\/www.flickr.com\/photos\/adamjackson\/14674070807\"><img data-recalc-dims=\"1\" loading=\"lazy\" decoding=\"async\" style=\"display: block; margin-left: auto; margin-right: auto;\" title=\"Four Barrel Customer Service\" src=\"https:\/\/i0.wp.com\/farm4.staticflickr.com\/3901\/14674070807_37d09de78c.jpg?resize=500%2C375&#038;ssl=1\" alt=\"Four Barrel Customer Service\" width=\"500\" height=\"375\" border=\"0\" \/><\/a><\/p>\n<p>I never ever expect a response when I email customer service. I received one from Four Barrel and that was already cool enough. I\u2019ve been using their Friendo Blendo Espresso Blend for about 9 months and the last order in July was the first time I ever was unhappy with the taste. For some reason I was getting black \/ green tea with a lot of acidity. I went through the entire bag trying various changes to get the taste to improve and decided to let Four Barrel know.<\/p>\n<p>Three days later, a bag of Friendo Blendo (new batch) + a note came in the mail. Awesome customer service and I can\u2019t wait to give these a go! Some tips from Tayler that I didn\u2019t know before for their espresso:<\/p>\n<blockquote><p><em>I looked up the roast date that you likely received and it looks like it was comprised of 40% Ethiopian, 40% Colombian and 20% Rwandan. Sometimes, a heavier focus into African coffees can cause increased astringency. Additionally, we really like our coffees somewhere between 6 &#8211; 10 days off roast. Usually during this time period, you&#8217;ll get more sweetness and body out of the espresso. The longer you wait to brew it, the more you&#8217;ll tend to experience dry, dusty or flat characteristics. Regardless of external factors, I always hate to hear that someone has had a less than wonderful experience. I&#8217;m sending you a free bag of Friendo &#8211; and the current composition is different! This one is 50% Bolivia Buena Vista and 50% Colombia Andino. I just pulled some shots and experienced a juicy caramel sweetness with light peach acidity.<\/em><\/p><\/blockquote>\n<p>I wasn\u2019t aware that Friendo Blendo changed percentages of the blend periodically but coffee supplies are alway changing so that makes sense. The 6-10 days of rest period I also didn\u2019t know about so that\u2019s a great tip! Thanks Tayler and the Four Barrel team.<\/p>\n","protected":false},"excerpt":{"rendered":"I never ever expect a response when I email customer service. I received one from Four Barrel and&hellip;\n","protected":false},"author":1,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"advanced_seo_description":"","jetpack_seo_html_title":"","jetpack_seo_noindex":false,"jetpack_seo_schema_type":"","apple_news_api_created_at":"","apple_news_api_id":"","apple_news_api_modified_at":"","apple_news_api_revision":"","apple_news_api_share_url":"","apple_news_cover_media_provider":"image","apple_news_coverimage":0,"apple_news_coverimage_caption":"","apple_news_cover_video_id":0,"apple_news_cover_video_url":"","apple_news_cover_embedwebvideo_url":"","apple_news_is_hidden":"","apple_news_is_paid":"","apple_news_is_preview":"","apple_news_is_sponsored":"","apple_news_maturity_rating":"","apple_news_metadata":"\"\"","apple_news_pullquote":"","apple_news_pullquote_position":"","apple_news_slug":"","apple_news_sections":[],"apple_news_suppress_video_url":false,"apple_news_use_image_component":false,"_jetpack_newsletter_access":"","_jetpack_dont_email_post_to_subs":false,"_jetpack_newsletter_tier_id":0,"_jetpack_memberships_contains_paywalled_content":false,"csco_singular_sidebar":"","csco_page_header_type":"","csco_custom_appearance":"","csco_disable_excerpt_posts_layout":false,"csco_page_load_nextpost":"","csco_post_video_location":[],"csco_post_video_location_hash":"","csco_post_video_url":"","csco_post_video_bg_start_time":0,"csco_post_video_bg_end_time":0,"_jetpack_hide_featured_image":false,"_jetpack_featured_image_duplicate_dismissed":0,"_jetpack_memberships_contains_paid_content":false,"footnotes":"","jetpack_publicize_message":"","jetpack_publicize_feature_enabled":true,"jetpack_social_post_already_shared":true,"jetpack_social_options":{"image_generator_settings":{"template":"highway","default_image_id":0,"font":"","enabled":false},"version":2},"jetpack_post_was_ever_published":false},"categories":[144,4],"tags":[],"class_list":["post-4195","post","type-post","status-publish","format-standard","category-coffee","category-culinary","cs-entry","cs-video-wrap"],"apple_news_notices":[],"jetpack_publicize_connections":[],"jetpack_shortlink":"https:\/\/wp.me\/pb3IC4-15F","jetpack-related-posts":[{"id":4085,"url":"https:\/\/adamchandler.me\/blog\/2014\/05\/13\/culinary-espresso-home\/","url_meta":{"origin":4195,"position":0},"title":"Culinary: Espresso @ Home","author":"Adam Chandler","date":"May 13, 2014","format":false,"excerpt":"This is a long-time coming. There\u2019s a lot of coffee-talk on this blog and way back in October of 2011, I bought an espresso machine. The\u00a0DeLonghi EC702 15-Bar-Pump Espresso Maker lasted until November of 2012 before it crapped itself just a month after the warranty was up. It never really\u2026","rel":"","context":"In &quot;Coffee&quot;","block_context":{"text":"Coffee","link":"https:\/\/adamchandler.me\/blog\/category\/coffee\/"},"img":{"alt_text":"Home Espresso Setup","src":"https:\/\/i0.wp.com\/farm3.staticflickr.com\/2937\/13986348707_5f8253d40b_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200,"srcset":"https:\/\/i0.wp.com\/farm3.staticflickr.com\/2937\/13986348707_5f8253d40b_z.jpg?resize=350%2C200&ssl=1 1x, https:\/\/i0.wp.com\/farm3.staticflickr.com\/2937\/13986348707_5f8253d40b_z.jpg?resize=525%2C300&ssl=1 1.5x"},"classes":[]},{"id":7698,"url":"https:\/\/adamchandler.me\/blog\/2012\/11\/26\/review-fiftyfifty-2011-imperial-eclipse-stout-four-roses-single-barrel\/","url_meta":{"origin":4195,"position":1},"title":"\u2605 Review: FiftyFifty 2011 Imperial Eclipse Stout (Four Roses Single Barrel)","author":"Adam Chandler","date":"November 26, 2012","format":false,"excerpt":"3.3 \u00a0\u00a0\u00a0AROMA\u00a07\/10\u00a0\u00a0\u00a0APPEARANCE\u00a04\/5\u00a0\u00a0\u00a0TASTE\u00a06\/10\u00a0\u00a0\u00a0PALATE\u00a04\/5\u00a0\u00a0\u00a0OVERALL\u00a012\/20 adamjackson\u00a0(822)\u00a0- Canaan, New Hampshire, USA - NOV 23, 2012 2011 Vintage, Bottle #360. Enjoyed at cellar temp in a tulip.A - Viscous dark black, 2 finger coffee head that fades to a fine ring. S - Lots of vanilla and charred oak on the nose. Hint of pine\u2026","rel":"","context":"In &quot;Reviews&quot;","block_context":{"text":"Reviews","link":"https:\/\/adamchandler.me\/blog\/category\/reviews\/"},"img":{"alt_text":"FiftyFifty 2010\/2011 Imperial Eclipse Stout (Four Roses Single Barrel)","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8337\/8222936312_1ac6a60a38_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":5248,"url":"https:\/\/adamchandler.me\/blog\/2015\/11\/17\/coffee-dark-matter-star-lounge-coffee-bar-chicago\/","url_meta":{"origin":4195,"position":2},"title":"Coffee: Dark Matter Star Lounge Coffee Bar, Chicago","author":"Adam Chandler","date":"November 17, 2015","format":false,"excerpt":"This is the second cafe I visited on the most recent Chicago trip. Dark Matter caught my eyes a few months ago because I began hearing stories that these guys were making coffee with green beans aged in used whiskey barrels. Yeah, seriously and beyond the fact that I love\u2026","rel":"","context":"In &quot;Coffee&quot;","block_context":{"text":"Coffee","link":"https:\/\/adamchandler.me\/blog\/category\/coffee\/"},"img":{"alt_text":"Dark Matter - Star Lounge Coffee Bar","src":"https:\/\/i0.wp.com\/farm1.staticflickr.com\/575\/23025424466_91f72937af_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":2768,"url":"https:\/\/adamchandler.me\/blog\/2015\/04\/29\/review-fremont-dark-star-bourbon-barrel-coffee-edition\/","url_meta":{"origin":4195,"position":3},"title":"\u2605 Review: Fremont Dark Star &#8211; Bourbon Barrel Coffee Edition","author":"Adam Chandler","date":"April 29, 2015","format":false,"excerpt":"4.1 \u00a0\u00a0\u00a0AROMA\u00a08\/10\u00a0\u00a0\u00a0APPEARANCE\u00a05\/5\u00a0\u00a0\u00a0TASTE\u00a07\/10\u00a0\u00a0\u00a0PALATE\u00a05\/5\u00a0\u00a0\u00a0OVERALL\u00a016\/20 Bomber. Thanks BVC for sending this. Great trade and many thanks! Shared with AFH @ 50F in a tulip. A - Pitch black, 2 finger coffee colored head, big bubbles fades to a small line. S - Aroma is amazing. Smells like fresh espresso with a creamy chocolate\u2026","rel":"","context":"In &quot;Reviews&quot;","block_context":{"text":"Reviews","link":"https:\/\/adamchandler.me\/blog\/category\/reviews\/"},"img":{"alt_text":"Fremont Dark Star - Bourbon Barrel Coffee Edition","src":"https:\/\/i0.wp.com\/farm8.staticflickr.com\/7701\/17081903617_5a48c3ecfd_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":7788,"url":"https:\/\/adamchandler.me\/blog\/2015\/03\/27\/review-surly-darkness-2014-bourbon-barrel-aged\/","url_meta":{"origin":4195,"position":4},"title":"\u2605 Review: Surly Darkness 2014 (Bourbon Barrel Aged)","author":"Adam Chandler","date":"March 27, 2015","format":false,"excerpt":"3.9 \u00a0\u00a0\u00a0AROMA\u00a08\/10\u00a0\u00a0\u00a0APPEARANCE\u00a05\/5\u00a0\u00a0\u00a0TASTE\u00a07\/10\u00a0\u00a0\u00a0PALATE\u00a04\/5\u00a0\u00a0\u00a0OVERALL\u00a015\/20 750ML Thanks Hoff for sending. Wax was pretty easy to remove. Pitch black 4 ounce pour a little bit of coffee head that fades to some big bubbles. The aroma is interesting. yes, sweet chocolate and some espresso but there\u2019s some cigar smoke. Taste is good. Sweet, lots\u2026","rel":"","context":"In &quot;Reviews&quot;","block_context":{"text":"Reviews","link":"https:\/\/adamchandler.me\/blog\/category\/reviews\/"},"img":{"alt_text":"Surly Darkness 2014 - Barrel Aged","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8721\/16274206084_def96e7735_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]},{"id":1049,"url":"https:\/\/adamchandler.me\/blog\/2012\/11\/14\/review-hangar-24-barrel-roll-no-03-pugachevs-cobra-barrel-aged-imperial-stout\/","url_meta":{"origin":4195,"position":5},"title":"\u2605 Review: Hangar 24 Barrel Roll No. 03: Pugachev\u2019s Cobra &#8211; Barrel-Aged Imperial Stout","author":"Adam Chandler","date":"November 14, 2012","format":false,"excerpt":"\u00a0 4.4 \u00a0\u00a0\u00a0AROMA\u00a09\/10\u00a0\u00a0\u00a0APPEARANCE\u00a04\/5\u00a0\u00a0\u00a0TASTE\u00a08\/10\u00a0\u00a0\u00a0PALATE\u00a05\/5\u00a0\u00a0\u00a0OVERALL\u00a018\/20 adamjackson\u00a0(804)\u00a0- Canaan, New Hampshire, USA - NOV 8, 2012 Acquired in a trade. 750ML C&C enjoyed at 59 Degrees F in a snifter.A - Pours a near midnight black. In the glass, pitch black, not viscous on the pour. 1 finger coffee colored head that fades almost\u2026","rel":"","context":"In &quot;Reviews&quot;","block_context":{"text":"Reviews","link":"https:\/\/adamchandler.me\/blog\/category\/reviews\/"},"img":{"alt_text":"Hangar 24 Barrel Roll No. 03: Pugachev\u2019s Cobra - Barrel-Aged Imperial Stout","src":"https:\/\/i0.wp.com\/farm9.staticflickr.com\/8347\/8173693864_b1a9d72406_z.jpg?resize=350%2C200&ssl=1","width":350,"height":200},"classes":[]}],"jetpack_sharing_enabled":true,"jetpack_featured_media_url":"","_links":{"self":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/4195","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/comments?post=4195"}],"version-history":[{"count":0,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/posts\/4195\/revisions"}],"wp:attachment":[{"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/media?parent=4195"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/categories?post=4195"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/adamchandler.me\/blog\/wp-json\/wp\/v2\/tags?post=4195"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}